We already employ two phone companies for redundant backups, with backup routing done seamlessly.

For issues when logging into your account from our homepage: scroll down to the buttons: Client Login 1 and Client Login 2. Try both as they are independent encrypted connections and function as backups for each other.
Please be aware that our insurance covers against loss or breakage for up to $100.00. If you wish to insure your shipment for more, please speak to a customer service representative or choose 'yes' for insurance and include the 'declared value' when ordering from the web.
Please ensure small items are properly wrapped and padded as needed and that boxes or bags containing small items are sealed. Thank you for your cooperation. Our policy is to ensure that your shipment is on time and received in same condition it was shipped.